Head RVT

The Head Registered Veterinary Technician is the DVM’s main medical support. They help the doctor throughout the examination, diagnosis, and treatment phases. They assist the veterinarians in being more efficient by handling technical work and administrative details. They play a crucial role in communicating with and educating clients about their pets, and providing ongoing care for patients (under the direction of a DVM). The Head RVT leads the technical support staff and sets an example for all staff in terms of attitude, work ethic, communication, corrections, and patient advocacy and care.

POSITION OVERVIEW

EDUCATION AND LICENSURE REQUIREMENTS

• High school diploma or equivalent

• Current RVT license

• Previous on-the-job training required

EXPERIENCE REQUIREMENTS

• Minimum two years experience as a registered veterinary technician.

• Minimum one year experience in a leadership role in a veterinary hospital.

PERSONAL REQUIREMENTS

• Minimum of 18 years old.

• Enjoys working with animals and can handle them even when they are stressed, ill, or in pain.

• Stays calm and efficient during a medical crisis.

• Well-spoken and approaches job duties in a mature manner.

• Experienced in teamwork and works well with all levels of hospital team members.

• Has excellent client communication skills.

Physical Effort: Work involves lifting and carrying animals (assisted by other staff members for animals over 40 lbs). Walks or stands for extended periods; often works in a bent position.

Working conditions: May be exposed to unpleasant odors, noises, and animal feces. May be exposed to bites, scratches, and contagious diseases.

POSITION REQUIREMENTS

Technical Skills & Expectations

• Confident and professional even when stressed or focused on tasks.

• Maintains accurate medical records as per hospital policy.

• Prepares and maintains exam rooms and treatment areas.

• Performs physical assessments; records observations clearly; restrains pets effectively; understands vaccinations and protocols; maintains cleanliness; assists in medical, surgical, and dental procedures; handles emergencies; positions patients for radiographs; follows protocols for appointments; communicates effectively with CSR team; and more.

• Surgical Preparation

• Animal Restraint

• Patient Recovery

• Small Animal Care

• Client Education

Leadership & Training

• Can discern minor errors from major infractions; comfortable asking for guidance; works with management team openly; leads with curiosity; embodies GLVH values; advocates for the team; provides feedback constructively; trains staff effectively; creates schedules; participates in management meetings; and more.

Personal Conduct/Attitude/Teamwork

• Maintains positive relationships with employees; sets an example by wearing name tag daily; displays respect and tact; likes working with animals; handles patients with respect; embraces change and growth; seeks better ways of doing things; and more.

Client Communication

• Professional with clients; deals efficiently with multiple tasks; greets clients warmly; outlines costs positively; remembers clients and patients names.

Facility Maintenance

• Maintains treatment area appearance; reports repairs promptly; ensures proper disinfection protocol; maintains treatment equipment.

Record keeping

• Accurately maintains medical records; ensures staff follow record keeping protocol.

Organization/Time Management

• Works with other staff and clients; follows directions; schedules training as needed.

Other

• Performs assigned duties.