Spay/Neuter Manager: Oakland and Dublin
The Spay/Neuter Manager has an integral role in the success of the East Bay SPCA’s mission to decrease pet overpopulation and offer an affordable option for Alameda and Contra Costa county residents. With their dedicated leadership, they have a direct positive impact on the local community.
The Spay/Neuter Manager is responsible for daily operations of the Oakland and Dublin spay/neuter clinics. This includes client care, team management, and patient care. This individual is accountable for achieving organizational objectives, delivery of excellent client and animal care, OSHA compliance, stewardship of the spay/neuter facilities’ resources, and leadership of the team. The Spay/Neuter Manager directly oversees all members of the spay/neuter team, as well as the associate veterinarians for non-medical issues.
Category: Full time, Exempt
Location: Oakland, Dublin
Reports to: VP of Medical Services
- At least two years in a management or supervisory position, preferably in a veterinary clinic or an animal welfare setting.
- Excellent written and verbal communication skills with clients, team and volunteers.
- Proficient in Microsoft Office applications. Familiarity with Ezyvet software a plus.
- Demonstrable knowledge of applicable veterinary technical skills and practice.
- Ability to work independently or effectively with other employees to accomplish daily tasks as well as accomplishing strategic plans.
- Associate’s degree in veterinary technology or a Bachelor’s degree preferable.
- Experience with annual and strategic plans.
- Proven experience with department budgeting, inventory management.
- Ability to travel between facilities as needed; must have valid CA driver’s license.
- Collaborates with the shelter management team at the Oakland and Dublin facilities to ensure that shelter animals are spayed/neutered in an acceptable period.
- Works with rescue groups and partners to provide services while maintaining budgeted revenue goals and oversee renewal of rescue contracts.
- Actively encourages volunteer participation and collaborates with the Volunteer Manager to create rewarding and beneficial opportunities.
- Ensures that operation of both spay/neuter clinics are compliant with statutory and regulatory requirements, as well as East Bay SPCA’s mission, values and policies.
- Demonstrates efficient and appropriate interaction with clients, promoting good public relations.
- Develops, implements and manages programs and work methods, and encourages team input to improve the standard of animal and client care in accordance with East Bay SPCA’s strategic goals.
- Meets regularly with VP of Medical Services and other managers and supervisors in the organization to ensure the goals for the spay/neuter facilities are met and to support achievement of East Bay SPCA’s overall objectives.
- Participates and supports special events and fundraisers, as needed.
- Prepares staff work schedules and assignments to ensure adequate staff levels to achieve animal and client care goals and a compliant workplace.
- Responsible for team recruitment, on-boarding, training, and performance management, including timely performance evaluations, coaching, feedback and discipline.
- Communicates pertinent information to staff, volunteers and management in a timely and effective manner, including, but not limited to team meetings.
- Implement and oversee all training programs related to medical staff training, including employee development, safety, OSHA, biomedical, as well as all related documentation.
- Collaborates proactively with Volunteer Services to provide training and integration of volunteers at the clinics.
- Reviews and approves staff payroll and paid time off requests in compliance with East Bay SPCA policies.
- Fosters teamwork, creativity and innovation to meet East Bay SPCA goals.
- Handles client concerns, as needed, including timely and appropriate response to escalated situations
- Create, adjust, monitor and update systems, procedures and protocols with veterinarians’ and VP of Medical Services input as necessary to assure patient care, client needs, and efficiency.
- Oversee appointment scheduling to accommodate caseloads and ensure we are consistently filling open positions appointments.
- In the event of vacancies or absences, fulfill the necessary duties to ensure the smooth operation of the clinic.
- Maintains all records and statistics for the spay neuter clinics; preparing and delivering timely and relevant management reports and other documentation as needed.
- Maintains and monitor PIMS.
- Monitors the control and accurate reporting of all drugs and medical supplies used as required by the DEA.
- Receives and tracks inventory and order supplies to maintain cost-efficient inventory for operations, ensuring the organization receives competitive pricing. Maintain appropriate levels of “quantity on hand”, “reorder level”, and “reorder quantity” in the PIMS.
- Prepares the annual budget, monitors it regularly, and addresses any monthly variances properly.
- Documents and reports incidents and accidents in the clinics in a proper and timely manner.
- Handle all repair, improvements, and upkeep of the equipment within the clinics.
- Maintain a facility that follows safety guidelines for OSHA.
- Maintains accurate financial records for the clinics and ensures invoices to providers are paid in a timely manner.
- Responsible for creating training manuals and Standard Operating Procedures for the spay/neuter clinics, as needed.
- Work is performed in a veterinary clinic setting with exposure to seasonal outdoor conditions.
- Holiday, weekend and evening work may be required.
- Animal contact and related injuries, including bites and scratches, may occur.
- Must be competent handling dogs and cats daily. Will handle sick, injured, or deceased animals.
- Noise exposure varies and often includes uncontrolled barking and other animal vocalizations.
- Animal waste contact, smells and visual exposure are prevalent.
- Frequent exposure to and/or handling of industrial cleaning supplies.
- Occasional lifting up to 75 lbs. with reasonable accommodation.
- Frequent walking, bending and stooping.