Veterinary Customer Service Representative

At Phoenix Road Animal Hospital, we believe in delivering exceptional veterinary care with compassion, respect, and a personalized touch. As a cornerstone of the South Haven community, our general practice hospital is proud to serve pets and the people who love them. We are seeking a Client Service Representative (CSR) who thrives in a fast-paced, team-focused environment and shares our commitment to providing an excellent client and patient experience.

The Client Service Representative (CSR) is the first and last point of contact for our clients and patients. You'll play a vital role in setting the tone for the entire visit - in person and over the phone - and ensuring every interaction is warm, organized, and efficient. If you love animals and people, are detail-oriented, and enjoy making a difference every day, we'd love to meet you.

• Greet clients and patients warmly upon arrival and foster a welcoming atmosphere.

• Answer multi-line phones, schedule appointments, and manage daily appointment flow.

• Accurately check clients in and out, process payments, and provide invoices.

• Maintain client records and ensure accurate data entry in the practice management system.

• Communicate effectively with veterinary team members regarding client and patient needs.

• Educate clients about basic services, hospital policies, and general pet care information.

• Assist with clerical duties including email, faxing, record requests, and supply orders.

• Maintain cleanliness and organization of the reception area and lobby.

• Support a positive team environment by communicating respectfully and proactively.

• High school diploma or equivalent required.

• Previous customer service experience (preferably in a veterinary or medical setting).

• Strong communication and organizational skills.

• Comfortable with computers and practice management software (experience with Cornerstone or similar systems is a plus).

• Ability to handle emotional situations with compassion and professionalism.

• Must be reliable, punctual, and able to work a flexible schedule, including some Saturdays.

• Competitive hourly wage

• Health, dental, and vision insurance

• Paid time off

• Employee pet care discounts

• Opportunities for continuing education and career growth

• A supportive, team-oriented culture

Join a team that values integrity, service, and teamwork. Help us continue to provide the compassionate, high-quality care our community has come to expect.

Apply today and become a part of the Phoenix Road Animal Hospital family!