Client Experience Manager - Bswift

Apply Now Introduction

At Gallagher Benefit Services, youre a trusted partner to organizions naviging some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether its shaping benefit stregies, designing wellbeing programs, or advising on workforce challenges, the work you do here crees meaningful change for businesses and the people who power them. Were a community of bold explorers, trusted experts, and compassione partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaborion is second nure, and your ideas have room to grow. If youre looking for a place where your contribution mters and where you can help build a better world of work; think of Gallagher.
Overview

As a Client Experience Manager, youll play a key role in ensuring smooth client implementions, renewals, and ongoing sisfaction. Youll also mentor and guide your team to grow professionally while fostering strong client relionships.

How you'll make an impact

• Lead and manage project timelines, ensuring client expections are met.
• Identify and resolve roadblocks to keep projects on track.
• Oversee system setup, EDI/SSO projects, and payroll integrion.
• Collabore with your team to ensure seamless system configurion and testing.
• Mentor and coach team members to support their professional growth.
• Facilite client renewals and guide new implementions.
• Address client concerns quickly and professionally, escaling issues when needed.
• Contribute to improving team processes and procedures.
• Youre a nural problem-solver with strong project management skills.
• You thrive in a collaborive environment and enjoy mentoring others.
• You have experience with benefits systems, EDI/SSO, and payroll integrion.
• Youre detail-oriented and can juggle multiple priorities with ease.
• Youre committed to delivering exceptional client service.
• Youre adaptable, proactive, and eager to contribute to team success.

About You

• Bachelors degree in a reled field preferred or one year experience with HR Technology solutions preferred.
• Experience with HR Technology, preferably benefits administrion OR experience a benefits brokerage firm.
• Exceptional customer service and interpersonal abilities.
• Strong problem-solving and critical-thinking skills.
• Highly organized with diligent documention habits.
• Self-motived and adaptable to fast-paced, dynamic environments
• Excellent written and verbal communicion skills.
• Ability to effectively communice with both technical and non-technical audiences.
• Strong listening skills with the ability to clarify and respond thoughtfully to questions.
• Proficiency in Microsoft Office Suite (Word, Excel).

Compension and benefits

We offer a competitive and comprehensive compension package. The base salary range represents the anticiped low end and high end of the range for this position. The actual compension will be influenced by a wide range of factors including, but not limited to previous experience, educion, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, gre teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits youll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educional expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program eleving your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable mching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and its embedded into the fabric of our organizion. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes th all persons are entitled to equal employment opportunity and prohibits any form of discriminion by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy stus), sexual oriention, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital stus, parental stus, age, nional origin, ancestry, disability, medical condition, genetic informion, veteran or military stus, citizenship stus, or any other characteristic protected (herein referred to as protected characteristics) by applicable federal, ste, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relionship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compension, benefits, layoff, and terminion. In addition, Gallagher will make reasonable accommodions to known physical or mental limitions of an otherwise qualified person with a disability, unless the accommodion would impose an undue hardship on the operion of our business.

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