Practice Manager

Summary of Job Purpose and Function:

The Practice Manager is responsible for overall operations of the hospital, working in conjunction with the Director of Practice Management and Medical Director, as well as Noahs organizational leadership. This position reports to the Director of Practice Management. The Practice Manager ensures successful day to day function of the hospital while simultaneously seeking opportunities for growth and future success.

Use innovative methods to promote hospital and practice growth

Champions a culture of easy to do business with and yes with clients and the Noahs organization

Lead staff and hospital meetings

Foster relationships with staff veterinarians

Attend Noahs managers and leadership meetings as appropriate

Maintain a presence, and work schedule that covers all shifts and hospital hours

Interview and hire service and technical staff

Ensure all associates adhere to Noahs dress and grooming guidelines

Conduct employee disciplinary action including termination

Establish and conduct regular performance reviews

Schedule staff, oversee the hospital staff schedule

Manage overall labor costs while ensuring appropriate scheduling/staffing during all operating hours.

Ensure proper training and development of each employee

Respond to employee concerns

Communicate, implement, and enforce hospital personnel policies

Maintain effective communication between management and employee

Process and submit accurate payroll

Monitor and correct staff hours/clock-ins

Monitor and minimize overtime

Ensure OSHA Compliance and appropriate staff training

Work with Noahs OSHA compliance officer

Oversee AAHA Certification

Monitor staff accounts

Create appointment schedule in Infinity, modify as appropriate to optimize hospital function

Establish and implement a system for recheck calls, confirmation calls, welcome cards, referral rewards and sympathy cards

Model and enforce Our Standards of Client Interaction

Deal with upset clients where we seek to recover the situation favorably in the eyes of the client

Review income, accounts receivable and payable for accuracy and to determine business needs

Reviews all hospital bills for accuracy

Help to determine alternative options when client is unable to pay

Routine review of client charges for accuracy

Preparation of daily deposits

Handling returns and transaction corrections

Generate ideas for growth of the practice

Oversee cleanliness and orderliness of inside and outside of facility

Oversee maintenance and repairs for physical plant and ground

Establish a system for managing problems with computer software and hardware Other duties as assigned

This position requires a minimum of 2 years of experience of practice leadership and one year in practice management.

• Leadership skills - Ability to successfully recruit, supervise, coach and mentor others.
• Ability to multi-task - Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
• Organizational ability - Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
• Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Provide directions.
• Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.
• Computer skills - Comfortably and confidently uses a computer and specialized software.
• Sales and marketing skills - Educates clients on preventive care, Pet health needs and hospital services, and enthusiastically promotes the Noahs brand.
• Independence - Able and willing to perform tasks and duties without supervision.
• Tolerance for Stress / Resiliency - Maintains a positive "can do" outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.
• Ability to be confident around Pets (i.e., dogs, cats, birds, reptiles, etc.)
• Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.
• The noise level in the work environment is moderately high.
• Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.
• Requires ambulatory skills sufficient to perform duties while at hospital and to visit various locations.
• Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, and move) up to 50 pounds.
• Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to reach and grasp, and visual acuity to use a keyboard, operate equipment and read information.
• Associate is routinely exposed to a variety of Pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.
• Minimal travel required (for company meetings and associate education).

Benefits

Our valued staff members of Noah's Animal Hospitals receive the following benefits:

• Industry Leading Pay with opportunities for bonus, overtime, and increases
• Paid Time Off
• Paid Holidays
• Comprehensive Benefits (Health, Vision and Dental)
• $100 Scrub Allowance
• Discounts on services provided and products dispensed for your own personal pets
• An Employee Assistance Program for you and your household
• Additional options include 401k, short-term/long-term disability, LifeLock, and supplemental life
• Compensation for Continuing Education and License Renewal after 1 year of employment
• Multi-Level Development Program designed to systematically increase knowledge and skillset and a team that always has your back

Our Core Values:

• Compassion
• Easy to do Business With
• Passion
• Integrity
• Memorable Client Experiences
• Excellence
• Helpful
• The Right People