Receptionist

When you join the team at Reisterstown Pet Resort & Spa in Reisterstown, MD, you are joining a practice built on a foundation of compassionate service since 1990. We are deeply trusted by our community, reflected in our exceptional 4.7-star Google rating and multiple local Best of Baltimore awards. We pride ourselves on being a comprehensive wellness partner, offering full veterinary services including pet wellness, surgery, and emergency care. We would be honored to partner with you as you pursue an opportunity where you can genuinely do your best work every day.We believe in investing in the professional future of every individual. Our leadership champions continued education for all teammates, ensuring you have the resources necessary to achieve your career goals. You will collaborate with experienced colleagues, drawing on a collective 50 years of pet handling expertise within the practice. We foster an environment designed for collaboration and long-term commitment, allowing you to grow both clinically and professionally within our stable, supportive structure.Our clinical environment is dedicated to providing comprehensive and high-quality veterinary medicine. We serve our loyal client base by focusing on preventative wellness, while also offering essential services like surgery and urgent emergency care. We strive to be the trusted local clinic for pets requiring advanced attention, ensuring that our medical team is equipped to manage diverse and demanding caseloads.Reisterstown, Maryland, offers the ideal setting for both professional practice and personal life. Located just northwest of Baltimore, Reisterstown is a historic and connected community where local trust translates directly into long-standing client relationships. Having served this area since 1990, we are a true community staple, recognized repeatedly by local publications like Baltimore Magazine. If you are looking for a welcoming local base where you can establish deep client bonds and experience the satisfaction of contributing to a community-focused veterinary practice, Reisterstown is waiting for you.

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Do you love spending time with animals and talking with people about their passion for

pets? If so, consider joining our growing team of dedicated animal care professionals.

Reisterstown Pet Resort & Spa is a full-service animal care facility offering lodging,

grooming, and daycare located on 7 acres in Reisterstown, MD. We are looking for the

right candidate to join our growing facility.

As a Receptionist you will:

Be required to handle all pets arriving and departing for services.

Maintain the physical aspects required by this position.

Receive and place calls to clients for the purpose of scheduling, information to clients checking in

on pets, and services provided.

Prioritize multiple tasks in a calm, organized manner.

Maintain proper documentation through client and pet records.

Assist all clients by providing necessary instructions, information and invoices, and schedule all

future appointments.

Utilize computer systems to document instructions, client details, and communicate with clients

and teammates.

Manage the financial needs of the resort by maintaining accurate balances through collection of

client transactions, following all cash and credit card handling procedures, and following proper

opening and closing procedures.

Excellent customer service skills and an exceptional level of communication in a professional

manner.

Advocate for pets through client education on grooming, activity recommendations and all other

services/procedures.

Maintain a positive attitude in all interactions with clients, pets and other teammates.

Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.

Utilizing standard office/business equipment.

Flexible schedule including Saturdays and some holiday shifts.

Experience with software is preferred.

Ability to work independently on assigned tasks as well as to accept direction on given

assignments.

Possession of organizational skills.

Critical thinking Understanding logic and reasoning to identify the strengths and

weaknesses of alternative solutions, conclusions or approaches to problems.

Must possess strong verbal and written communication skills, good judgment and ability

to manage stressful situations.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award-winning culture are the WAG values Work Together, Amaze, and Grow . Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact ... with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.