Emergency Receptionist
- PetVet Care Centers Expired
- Longmont, Colorado
- Full Time
This job ad was removed 3 days ago.
Job Description
Position Overview: Supports and adds value to an efficient organization dedicated to quality care and exceptional service. Performs a variety of clerical and customer service work in providing support to the hospital.
Essential Functions:
Offer owners and potential owners a warm and friendly greeting in person or on the phone; answer their questions
Provide top-notch customer service
Maintain a professional appearance (clothes and attitude)
Identify and work compassionately with clients in various emotional states
Respond to inquiries about the range of services the practice provides and the species it treats; refer to appropriate department/staff member as needed
Coordinate the flow of pets and owners in the lobby; placate owners distressed by long waits, scheduling glitches, and other problems
Recognize the symptoms of pet(s) and owners in crisis; handle basic medical emergencies appropriately
Assist owners when picking up medications or special dietary products; answer questions
Input data to practice management software to check pets in; make simple postings to accounts; compile data for various reports
Type and edit a variety of correspondence, reports, memoranda, and other material ensuring accuracy
Receive and distribute incoming mail; process and stamp outgoing mail
Perform cashiering duties; process refunds, returns, and credits as needed
Organize and process all payment plans
Process billing statements and collections
Coordinate and schedule appointments; call owners scheduled for the next day to remind them of their appointments, appointment times, and any special instructions (e.g., fasting, withholding or administering medications)
May assist with retail sales
May weigh pets when they come in for exams, procedures, etc.
Respond to client emails
Process faxes
Show up for work regularly; full-time presence at work is essential for every shift
Obtain previous records from other facilities and add to patient chart
Call clients whose pets are overdue for vaccines, grooming, medication refills, etc.
Learn basic veterinary medicine terminology
Become familiar with retail products, medications, vaccinations, routine testing, and heartworm and flea preventatives and be able to confidently discuss with clients
Have a strong sense of excellent customer service and be able to provide that to clients even during high-stress situations
Be able to multi-task efficiently
Able to identify conditions over the phone that can potentially be emergencies and schedule those appointments appropriately
May take medication refill requests and messages for doctors
Able to use Windows-based computer systems, word processing, email, web search, and other skills needed to effectively use software
Able to reconcile the drawer and complete end-of-day duties at the close of the day
Performs other duties as assigned
Competencies:
Customer Service: Displays a desire to provide outstanding services and exceed customer expectations
Communication: Uses effective and appropriate methods of interacting with others
Energy and Productivity: Completes tasks quickly and thoroughly without prompting
Flexibility and Multi-tasking: Adapts easily to changing demands and manages multiple priorities effectively
Administrative Ability: Uses appropriate administrative and clerical procedures and systems for managing office work
Dependability: Demonstrates responsibility in completing all job tasks
Team Orientation: Works cooperatively with the team to address tasks and accomplish goals
Organization and Attention to Detail: Monitors and reviews information thoroughly and maintains an organized system for all documents
Time Management: Manages time and prioritizes work tasks effectively
Qualifications:
High school diploma or GED
Has CSR experience in a veterinary setting (preferred)
Knowledge of clerical procedures such as alphabetizing files and records
Ability to provide great customer service in a courteous, prompt, and efficient manner
Ability to perform cashier duties accurately
Ability to multitask and pay close attention to details
Must be flexible with scheduling and able to work some weekends and holidays
Depending on functional area of assignment, tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking
May involve some climbing, balancing, stooping, kneeling, crouching, or crawling
Some tasks involve the periodic performance of moderately physically demanding work, usually involving lifting or carrying moderately heavy animals (up to 50 pounds)
Note: The list of essential functions, as outlined in this job description, is intended to be representative of the tasks performed within this classification. The omission of any job function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
Pay Range
$18-$19 USD
At PetVet Care Centers, we're committed to a Culture of Care - for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.
Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.
You care for pets. We care for you.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
PetVet respects your privacy and is committed to protecting your personal information. Please see ourprivacy noticefor additional information about our data practices.
Position Overview: Supports and adds value to an efficient organization dedicated to quality care and exceptional service. Performs a variety of clerical and customer service work in providing support to the hospital.
Essential Functions:
Offer owners and potential owners a warm and friendly greeting in person or on the phone; answer their questions
Provide top-notch customer service
Maintain a professional appearance (clothes and attitude)
Identify and work compassionately with clients in various emotional states
Respond to inquiries about the range of services the practice provides and the species it treats; refer to appropriate department/staff member as needed
Coordinate the flow of pets and owners in the lobby; placate owners distressed by long waits, scheduling glitches, and other problems
Recognize the symptoms of pet(s) and owners in crisis; handle basic medical emergencies appropriately
Assist owners when picking up medications or special dietary products; answer questions
Input data to practice management software to check pets in; make simple postings to accounts; compile data for various reports
Type and edit a variety of correspondence, reports, memoranda, and other material ensuring accuracy
Receive and distribute incoming mail; process and stamp outgoing mail
Perform cashiering duties; process refunds, returns, and credits as needed
Organize and process all payment plans
Process billing statements and collections
Coordinate and schedule appointments; call owners scheduled for the next day to remind them of their appointments, appointment times, and any special instructions (e.g., fasting, withholding or administering medications)
May assist with retail sales
May weigh pets when they come in for exams, procedures, etc.
Respond to client emails
Process faxes
Show up for work regularly; full-time presence at work is essential for every shift
Obtain previous records from other facilities and add to patient chart
Call clients whose pets are overdue for vaccines, grooming, medication refills, etc.
Learn basic veterinary medicine terminology
Become familiar with retail products, medications, vaccinations, routine testing, and heartworm and flea preventatives and be able to confidently discuss with clients
Have a strong sense of excellent customer service and be able to provide that to clients even during high-stress situations
Be able to multi-task efficiently
Able to identify conditions over the phone that can potentially be emergencies and schedule those appointments appropriately
May take medication refill requests and messages for doctors
Able to use Windows-based computer systems, word processing, email, web search, and other skills needed to effectively use software
Able to reconcile the drawer and complete end-of-day duties at the close of the day
Performs other duties as assigned
Competencies:
Customer Service: Displays a desire to provide outstanding services and exceed customer expectations
Communication: Uses effective and appropriate methods of interacting with others
Energy and Productivity: Completes tasks quickly and thoroughly without prompting
Flexibility and Multi-tasking: Adapts easily to changing demands and manages multiple priorities effectively
Administrative Ability: Uses appropriate administrative and clerical procedures and systems for managing office work
Dependability: Demonstrates responsibility in completing all job tasks
Team Orientation: Works cooperatively with the team to address tasks and accomplish goals
Organization and Attention to Detail: Monitors and reviews information thoroughly and maintains an organized system for all documents
Time Management: Manages time and prioritizes work tasks effectively
Qualifications:
High school diploma or GED
Has CSR experience in a veterinary setting (preferred)
Knowledge of clerical procedures such as alphabetizing files and records
Ability to provide great customer service in a courteous, prompt, and efficient manner
Ability to perform cashier duties accurately
Ability to multitask and pay close attention to details
Must be flexible with scheduling and able to work some weekends and holidays
Depending on functional area of assignment, tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking
May involve some climbing, balancing, stooping, kneeling, crouching, or crawling
Some tasks involve the periodic performance of moderately physically demanding work, usually involving lifting or carrying moderately heavy animals (up to 50 pounds)
Note: The list of essential functions, as outlined in this job description, is intended to be representative of the tasks performed within this classification. The omission of any job function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
Pay Range
$18-$19 USD
At PetVet Care Centers, we're committed to a Culture of Care - for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.
Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.
You care for pets. We care for you.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
PetVet respects your privacy and is committed to protecting your personal information. Please see ourprivacy noticefor additional information about our data practices.
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