Veterinary Practice Manager

Veterinary Practice Manager
Location: NVC – Lake Charles, Texas
Position Type: Full-Time | Highly Competitive Salary | Annual Bonus Opportunity
Schedule: Minimum 40–45 hours/week, including rotating weekend availability

About Neighborhood Veterinary Centers – Lake Charles

Neighborhood Veterinary Centers (NVC) is a growing network of family-owned veterinary hospitals committed to delivering exceptional, compassionate care to pets and the families who love them. We’re proud of the collaborative environment and positive team culture we’ve created—and we’re looking for a Practice Manager who shares that passion.

The Opportunity

We are seeking a results-driven and people-focused Practice Manager to oversee the daily operations at our NVC-Lake Charles location. This individual will play a key leadership role in aligning the team, optimizing workflows, and ensuring exceptional client and patient experiences.

This is a highly visible, hands-on role requiring strategic thinking, strong communication skills, and the ability to lead by example in a fast-paced environment.

What You’ll Be Doing

Team Leadership

• Maintain an active presence on the floor, this is not a back-office position.
• Set expectations, coach team members, and foster a culture of accountability and support.
• Coordinate scheduling, team communication, and performance reviews.
• Identify opportunities for staff development and continuing education.

Client Experience

• Respond to reviews, monitor client satisfaction trends, and strengthen client retention.
• Partner with NVC’s Marketing Team to enhance community visibility.
• Monitor accuracy of client-facing messages and oversee phone, text, and email communications to ensure consistency and professionalism.
• Manage escalated client complaints with professionalism and empathy.

Operational Oversight

• Support inventory control, facility maintenance, and resource allocation.
• Collaborate with the Operations team to set financial goals, monitor progress, and make data-driven decisions.
• Uphold the practice’s reputation for excellent client service and patient care.

Compliance & Risk

• Ensure OSHA, DEA, Texas Veterinary Board, and labor law compliance
• Handle Worker’s Comp claims, documentation, and staff safety initiatives
• Protect confidentiality of staff, client, and patients’ information.

Financial & Administrative Support

• Collaborate on budgeting, forecasting, and pricing strategy
• Help maintain accurate financial reports and daily/monthly reconciliation
• Support policies related to billing, accounts receivables, and hospital profitability

Benefits and Perks

• Supportive leadership, collaborative culture, and unmatched teamwork
• Opportunities for career development, mentorship, and continuing education
• Full benefits package including:
  • 401(k) with match
  • Medical, dental & vision insurance
  • Life insurance
  • Paid time off
  • Employee assistance program
  • Professional development assistance
  • Veterinary service discounts
  • Annual bonus opportunity

What We’re Looking For

• Minimum 3 years of veterinary or operational leadership experience
• Working knowledge of inventory control, tracking usage, and minimizing waste.
• Proven ability to motivate teams, solve problems, and maintain employee retention.
• Thorough understanding of veterinary medicine procedures and patient care standards.
• Passion for helping others and upholding excellent client service experience.