Practice Manager

Practice Manager – Exeter Veterinary Hospital

Full-Time | Exeter, NH

Exeter Veterinary Hospital is seeking a dedicated and dynamic Practice Manager to lead our team of compassionate professionals in providing outstanding care to our patients and exceptional service to our clients. We are a privately owned, small animal practice committed to maintaining a collaborative and positive environment for both our staff and the families we serve.

Position Summary:

The Practice Manager role combines medical practice management with people leadership, focusing on driving quality medicine and excellent client/patient experiences within a collaborative team environment.  The PM is responsible for overseeing the operations of the hospital, including managing staff, coordinating scheduling, maximizing client service, and assisting with facility and equipment oversight. This role is vital in creating an efficient, supportive, and positive workplace culture that promotes high-quality care and employee satisfaction. There will be close interaction with and feedback from hospital ownership to reach and maintain the goals and vision for the hospital.  Previous experience in veterinary medicine is desirable but not required for success in this position.

Key Responsibilities:

Personnel Management

• Manage and adjust staff schedules and assignments
• Lead the hiring, onboarding, and coordinating training of support staff
• Maintain and enforce employment policies and employee handbook, as well as OSHA, etc. requirements
• Serve as the point person for staff questions, coaching, and routine problem-solving
• Monitor employee competence and effectiveness.
• Provide real-time feedback and performance reviews, provide input into pay scale/adjustments
• Coordinate continuing education and skills development opportunities to support career growth
• Grow a positive work culture to include excellent employee relations and communication
• Promote a collaborative, fun and respectful work environment that bolsters morale and staff retention

Client Service & Operational Oversight

• Ensure high standards of compassionate patient care and client satisfaction
• Oversee front desk and client communication procedures
• Address client concerns, coordinate feedback and response with others
• Ensure positive client/patient flow and a smooth hospital workflow
• Collaborate with the medical team to support efficient exam and surgical scheduling
• Assist in managing facility and existing equipment and new equipment acquisition
• Manage social media/online interactions and marketing as well as community outreach opportunities
• Collaborate in generating progressive hospital policies and culture
• Facilitate and manage ongoing computerization and integration of paperlight policies

Preferred Qualifications:

• Experience in a veterinary, healthcare, or medical office setting
• Demonstrated leadership ability with strong team development skills
• Excellent verbal and written communication
• Highly organized and effective at multitasking and prioritizing
• Compassionate and people-focused, with strong emotional intelligence
• Comfortable handling pets when needed
• Ability to lead meetings and drive positive staff engagement
• Knowledge of veterinary software (e.g., AVImark, IDEXX) is a plus

Benefits:

• Competitive salary based on experience
• Health insurance with option for Health Savings Account (HSA)
• 401(k) plan with employer contributions as well as profit sharing
• Paid time off (vacation, personal, sick days, holidays)
• Continuing education opportunities in practice management
• Employee discounts on pet care services

Why Exeter/Stratham NH?
Located in the beautiful NH Seacoast area, we offer proximity to the Atlantic Ocean, numerous lakes, and scenic mountains. Exeter is located less than an hour drive of the larger cities of Boston MA and Portland ME, and Portsmouth NH is only 15 minutes away, giving you easy access to both urban and outdoor experiences.

If you are a team-oriented leader passionate about supporting veterinary professionals and delivering exceptional client experiences, we’d love to hear from you.  Send over your information/resume to our contact information today.  Want to start with a simple conversation and a few questions? That’s fine too!  All applications and inquiries will be kept confidential. 

Julie MacClinchy, DVM, DABVP Canine and Feline Practice

Exeter Veterinary Hospital

10 Stratham Heights Road, Stratham NH 03885

Exeter Veterinary Hospital is an equal opportunity employer and values diversity in its workforce.