We are looking to make additions to our team of exceptional patient advocates. At Gilbert Veterinary Hospital we value our team, their time, opinions and respect and honor the need for a work life balance. We understand that if you are running on empty how can we expect you to perform at your best. Do you want to be part of a team that gets to be part of the decisions, goes home on time and doesn't have to worry about work on your off time? If so then we are the place for you! We are currently seeking full-time and part-time Veterinary Technicians. In this position, your primary responsibility is to assist our 5 Doctors with every day patient care. This may include, but is not limited to - restraint for procedures, blood draws, catheter placement, x-rays, and most importantly client education. We work together as a team all day, every day to ensure that our clients and patients are given service that exceeds their expectations. As an applicant, we would prefer you to have 3 or more years of technical experience; however, we are willing to provide training for a person who brings value to our team. Some evenings and some Saturdays are a schedule requirement. If you are looking for an amazing place to work and a great team to do it with look no further! We can't wait to meet you!
Job Description at Gilbert Veterinary Hospital
The purpose of this position is to improve the quality of patient care by assisting veterinarians with patient care and treatment. Technicians monitor hospitalized patients, help to maintain inventory, prepare prescriptions, perform routine in house and specialized lab testing, educate clients regarding veterinary care and procedures, and assist with surgical procedures. The technician assists veterinarians to the fullest possible extent, allowing them to achieve greater efficiency by relieving them of technical, manual, and administrative work.
The technician performs a variety of patient and client care duties, conducts patient assessments, anesthetizes patients, and performs procedures and treatments. Technicians maintain a high standard of patient care, communicating clearly with the veterinarians, other hospital personnel, and clients to ensure that patients receive the care they need.
The technician is friendly and flexible in the face of varying expectations from clients and co-workers. The Technician quickly prioritizes, changes focus, multi-tasks, and thinks creatively and must respond quickly and calmly to emergencies, leading others through necessary tasks.
Technicians strongly believe in the quality of care provided and communicate this sense of assurance to clients. Technicians understand veterinary services and recommendations and can clearly convey the value of the services to the clients, promoting a positive work environment and providing direction to and motivating coworkers.
Technicians must be able to withstand unpleasant odors and noises. Although preventative measures will be taken for personal safety, technicians may be exposed to bites, scratches, animal waste, and contagious diseases.
Directly reports to the Lead Technicians and/or other Supervisory staff members. You will also receive direction from veterinarians on a daily basis.
- Maintains and uses an appropriate level of veterinary medical knowledge. Takes advantage of in-house educational materials and continuing education provided by the hospital.
- Maintains knowledge of the hospital’s programs, products, and services.
- Maintains state-required and AAHA annual continuing education requirements.
- Keeps abreast of over-the-counter products and their usage, including flea-control products, skin products, vitamins, and pet foods.
- Provides compassionate patient care, including keeping patients warm, clean, dry, and comfortable.
- Alerts veterinarian immediately to changes in patients’ condition.
- Recognizes patients with potential contagious disease and follows applicable procedures to prevent spread of disease.
- Medicates patients as required.
- Performs basic emergency care, CPR, and intensive care as needed.
- Restrains animals in a safe, efficient, and compassionate manner during examinations and procedures.
- Assists with transport of animals to different areas of the hospital as needed. Cages and removes animals as needed.
- Exercises compassion and care in all interactions with patients. Properly handles fractious and fearful animals.
Exam Room Assistance
- Follow established procedures in order to assist veterinarians with examinations and facilitate the flow of clients and patients.
- Consults with veterinarians on a daily basis to plan each day’s activities. Keeps veterinarians apprised of potential problems, discussions with clients, and other situations as necessary.
- Reviews medical records, physical exam sheets, and notes made by the admitting Customer Service Representative (CSR or receptionist) to discern the nature of the visit and any tests or procedures that may be needed.
- Restocks drawers in exam rooms and treatment areas as needed.
- Greets clients and patients in lobby and escorts them into an exam room. Obtains base information (weight, temperature, etc.) for the pet. Discusses with the client the reason for the visit, any symptoms or problems, and any procedures that may need to be completed (e.g., vaccinations or fecal or heartworm tests). Prepares for the veterinarian to enter the room.
- Uses a physical exam checklist to ensure that all medical needs are covered.
- Obtains lab samples that may be needed from the pet. Uses a fecal loop when necessary. Anticipates and prepares any medications or vaccines the veterinarian will need to treat the patient.
- Notifies the veterinarian when patients in the exam room are ready to be seen. Advises the veterinarian about the nature of the visit, preventative procedures due, and necessary tests.
- Assists the veterinarian with the exam by restraining the animal, preparing forms, and gathering instruments. Remains in the exam room or waits around the room until needed by the veterinarian.
- Ensures that all procedures rendered during the visit are documented for proper billing.
- After the appointment is complete, the technician escorts the client and patient to the front desk. They give the medical record and invoice to the Customer Service Representative. Waits until the CSR goes through the charges with the client and ensures the client has no further questions.
- Cleans, disinfects, and prepares the exam room for the next visit.
- Ensures accurate and efficient documentation of all vaccinations, procedures, and notes in the medical record.
- Admits and releases patients for all hospital procedures, appropriately completing paperwork.
- Accurately invoices clients for services.
- Ensures that reminders are double checked to ensure vaccines are given at appropriate time schedule.
Diagnostics and Laboratory Procedures
- Accurately performs routine in-house and specialty laboratory procedures. Collects, prepares, and handles specimens according to hospital protocols/
- Prepares specimens for outside laboratory. Obtains results from the lab via fax. Ensures that the results are placed into the appropriate chart and given to the attending doctor for client call back.
- Monitors lab supplies, informs the Technician responsible for ordering additional lab supplies as needed.
- Takes digital radiographs using proper techniques and positioning.
Treatments and Other Procedures
- Performs all technician appointments such as routine suture removals, nail trims, and weight checks.
- Provides appropriate wound care as directed by a veterinarian. Applies bandages and splints if necessary.
- Cleans and sterilizes instruments.
- Gives intravenous, intramuscular, and subcutaneous injections as directed.
- Examines patients for fleas, skin irritations, and other obvious problems.
- Understands usage of and recommendations for a wide range of prescription medication.
- Draws up vaccinations, sets up syringes, and ensures that medications and equipment is ready.
- Calculates medication dosages and fills prescriptions accurately.
- Prepares prescription labels and appropriately packages medications. Ensures expiration date is valid prior to dispensing.
- Documents controlled drug dispensation when required.
- Ensures that medications are added to the patient’s record and appropriately charged to the client.
Hospitalized Patient Care
- Admits and discharges patients on the veterinarian’s orders, being especially careful to ensure that patients being discharged are well-groomed and in a medically appropriate state.
- Performs any medical treatments of hospitalized patients as directed by the veterinarian.
- Ensures that all animals hospitalized or boarding receive appropriate dosages of their medications.
- Assists in treating the post-surgical patients for the day. Documents all treatments in the medical record.
- Communicates with assistants for the shift regarding patient needs. Reviews cases with the Treatment Tech taking over at the end of the shift to allow for an optimal continuation of care.
- Demonstrates warmth, courtesy, and professionalism in all client interactions.
- Communicates with clients regarding the medical status of their pets.
- Takes incoming calls referred by Customer Service Representatives that involve judgement of whether a patient needs emergency care, appointment, or if stable for home care and observation. Informs veterinarians of calls and relays any information they deem required for the patient or client. Fully documents the conversation in the medical record of the patient and has a veterinarian review final chart entry and have them initial chart.
- Calls back post-surgical patients, post emergency visits, or any other patient calls placed in the technician box, speaks with clients concerning patient; recommends additional visit if patient’s if status warrants it.
- Educates clients regarding preventative medicine and vaccination requirements. Recommends laboratory procedures, such as pre-anesthetic profile, fecal analysis, urinalysis, heartworm testing, and FELV/FIV testing.
- Instructs clients on pre-procedure instructions for pets, how to care for their pets after discharge from the hospital, and how to administer medications.
- Generates estimates and treatment plans with doctor input, and communicates the plan value to clients.
- Provides accurate information to clients concerning fees, payment policies, and other hospital policies.
- Communicates with Customer Service Representative to ensure next appointment/recheck gets scheduled appropriately when warranted.
- Promotes the practice’s products, programs, and services. Utilizes “passive marketing.” Makes suggestions to clients about products appropriate for their pet’s condition.
- Gives clients handouts and educational materials to take home to further understanding of their pets’ health issues.
- Gives clients promotional materials, such as puppy and kitten packs, dental packs, and food samples as appropriate.
- Cleans and straightens exam room, treatment areas, and lab areas. Assists other staff members to keep the public areas of the practice clean and well maintained.
- Cleans individually assigned area of the hospital during slower hospital times.
- Restocks exam rooms with supplies as needed.
- Cleans and maintains all medical equipment as required. Informs their supervisor if equipment is broken in writing.
- Adheres to all hospital policies, standards, and procedures, including but not limited to attendance, uniforms, grooming, smoking, and personal calls, as stated in the hospital manual.
- Serves as a representative of the hospital, displaying courtesy, tact, consideration, and a positive attitude in all interactions with clients, patients, management, and other staff members.
- Demonstrates initiative in everyday duties by seeking other work during down times, assisting other employees, filling in for other employees, and cleaning the hospital as needed.
- Adheres to the posted work schedule. Arrives for work promptly and begins work at the start time. Follows hospital policies for reporting lateness or absences.
- Clocks in and out with the time clock at the beginning and end of each day and during breaks. Authorizes hours worked by printing report at week end and initializing.
- Organizes work area and exercises time-management skills to maximize personal efficiency.
- Prioritizes tasks and handles multiple tasks in a calm and organized manner.
- Attends departmental and staff meetings.
- Assists by answering the phone when the Client Service Representative cannot answer by the third ring.
- Maintains appropriate inventory of all supplies as dictated by the inventory control system. Informs inventory manager or technician supervisor when items need to be ordered.
- Restocks pharmacy and treatment area of medical supplies, check expiration dates, and rotates stock.
- Ensures all products and literature are identified with labels.
- Education equivalent to the completion of the 12th grade.
- Willingness to pursue continuing education as required by AAHA standards.
- At least one year of recent experience in veterinary practice or medical environment, with increasing responsibilities.
- Ability to perform routine veterinary medical procedures (for example - collecting samples, drawing blood, and administering vaccines).
- Ability to maintain clear and accurate records and to charge clients for all products and services rendered.
- Ability to properly restrain patients.
- Knowledge of spelling and meaning of commonly used veterinary medical terminology and procedures.
- Ability to complete assigned tasks in the time allotted without direct supervision.
- Demonstrated ability to show empathy toward clients and treat animals with respect and compassion.
- Excellent interpersonal communication skills.
- A commitment to outstanding client service.
- Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance.
- Ability to stay on task and work energetically for entire shift, sometimes exceeding 10 hours per day.
- Preferred: Education equivalent to two years of college (pre-veterinary curriculum) or Certified Veterinary Technician (CVT).
- Preferred: Three years’ recent experience in a veterinary practice, with increasing responsibilities.